FAQS

Orders

HOW DO I PLACE AN ORDER? +

To begin your Asaaye experience, simply visit our "Shop Now" section, select your desired item, and either add it to your cart to complete a secure checkout, or click on "Enquire Now" for customized pieces or items marked "Price on Request." This will connect you directly with our dedicated customer service, who will guide you through pricing, personalization, and the order process with tailored assistance at every step.

DO YOU PROVIDE CUSTOMIZATIONS/ALTERATIONS? +

Absolutely! At Asaaye, we are pleased to offer customizations and alterations to ensure that your garment fits your vision perfectly. Please contact our customer care team to discuss your specific requirements.

HOW DO I ENSURE THE FIT IS ACCURATE? +

We understand the importance of a perfect fit, which is why we provide a detailed size guide on our website. For additional guidance or to receive personalized fitting advice, our customer care team is readily available to assist you.

HOW DO I CONTACT CUSTOMER CARE? +

Our customer care team is here to help you with any inquiries or assistance you may need. You can reach us via call or WhatsApp at +91 9129220201 or email us at support@asaaye.com. We look forward to assisting you!

Payment

WHICH PAYMENT METHODS DO YOU ACCEPT? +

At Asaaye, we offer a variety of payment options for your convenience, including UPI, credit and debit cards, net banking, and other popular online payment methods to ensure a smooth and secure checkout experience. Choose the method that best suits your needs.

IS MY PERSONAL INFORMATION KEPT PRIVATE? +

We respect your privacy and are committed to protecting your personal information. All data is handled with the utmost confidentiality and in accordance with our privacy policy.

WHAT HAPPENS IF MY PAYMENT IS DECLINED? +

If your payment is declined, please check your account details, card details, and your bank's conditions. If everything appears correct, please contact your card provider or bank for further information. Our customer care team is also available to assist you through the process.

WHICH CURRENCY CAN I USE TO PLACE MY ORDER? +

Currently, we accept payments in INR for all orders.

Delivery and Shipping

WHAT DELIVERY SERVICES DOES ASAAYE OFFER? +

Asaaye ships across India using trusted courier partners to ensure your order reaches you safely.

HOW LONG WILL IT TAKE FOR MY PURCHASE TO BE DELIVERED? +

Approximate delivery timelines are provided on each product page, but may vary depending on product availability and location. If you need your order sooner, please contact us directly on +91 9129220201 to check the possibility of expedited shipping.

CAN I AMEND MY DELIVERY ADDRESS ONCE THE ORDER HAS BEEN PLACED? +

You may change your delivery address any time before your order has been dispatched. For assistance with updating your delivery details, please contact our customer care team.

HOW CAN I TRACK MY ORDER? +

Once your order is on its way, you will receive a tracking number via email. This allows you to follow the progress of your delivery.

MY ORDER SHOWS DELIVERED AND I DID NOT RECEIVE MY PACKAGE. WHAT SHOULD I DO? +

If there are any discrepancies with the delivery of your order, please contact our customer care team immediately.

CAN I CANCEL MY ORDER OR AN ITEM FROM MY ORDER? +

Once an order is placed, we are unable to offer cancellations. We encourage you to review your choices carefully before finalizing your purchase.

Aftercare

HOW DO I TAKE CARE OF MY PRODUCTS? +

To ensure the longevity of your Asaaye garments, we recommend the following care: - Dry clean only - Do not handwash or machine wash - Do not tumble dry - Do not use steam or flat iron on embroidery or embellishments.

HOW DO I HAVE AN ITEM REPAIRED? +

Should you require a repair or adjustment to your Asaaye garment, please contact our customer care team. We will provide detailed advice and arrange the best possible solution to ensure your garment is restored to its original beauty.